Mothers’ Satisfaction with Institutional Delivery Service and Associated Factors among Women Attending Hospitals in Wolaita Zone Administration, SNNPR, Ethiopia
Author(s): Abrham Abeto Temamo, Amene Abebe and Amare Admasu Menta
Background: In Ethiopia the study conducted on mothers’ satisfaction with delivery service and associated factors were inadequate. A
woman’s satisfaction with the delivery service may have immediate and long-term effects on her health and successive utilization of the
services. Contribution of client centered delivery care is paramount important to increases service utilization. Mothers’ satisfaction with
institutional delivery services is sub-optimal .
Objective: To assess mothers’ satisfaction with institutional delivery services and associated factors among women attending Hospitals in
Wolaita Zone Administration.
Methods: Hospital based cross - sectional survey was conducted. Systematic sampling technique was used. A total of 736 delivering mothers
were joining managed in the study. We collected the data by using structured questionnaire every postnatal woman who delivered in the
selected hospitals. The data was entered to Epi-Info version 7 and exported to SPSS version 20 for analysis. Bi-variate and Multi-variable
logistic regression was applied to identify predictor of maternal satisfaction with institutional delivery services and associated factors. Odds
ratio, P-value and 95% CI were computed to show the association of variables [p < 0.05].
Result: Among the total sample size [n = 737]; Seven Hundred Six women were surveyed giving their response rate 99.86% and 0.14 % nonresponse
rate. The overall satisfaction level was 95%. After controlling confounders using multivariable analysis variables shown statistical
satisfaction was residence [AOR= 0.07; 95% CIs 0.01 - 0.83], unwanted pregnancy [AOR= 7.91; 95% CIs 1.16 - 54.08], waiting time to
be seen by health professionals [AOR= 44.607; 95% CIs 4.808 - 413.810] and overall cleanness of the hospital compound [AOR= 10.199;
95% CIs 1.222 - 85.105].
Conclusion: The overall satisfaction of mothers with institutional delivery services provided at four selected Hospitals was high. Hospital
managements and service providers should give attention to maintain the satisfaction level of mothers. It needs decreasing waiting time,
improving overall cleanness, educating mothers for plan delivery and creating awareness in order to understand and improve the satisfaction.