Public Health and Healthcare

Health Professionals’ Electronic Health Records (EHR) Post-Implementation Incompetency in St. Joseph’s University Medical Center, Paterson NJ in spring of 2020

Author(s): Charles Emeagwai, Awatef Ahmed Ben Ramadan

Purpose: To assess and explore the healthcare providers’ adoption and acceptance of the newly implemented Cerner Electronic Health Record (EHR) by the healthcare staff at St. Joseph’s University Medical Center, and to make recommendations that can improve employee satisfaction. 
Methods: 
Study Design: A descriptive cross-sectional research design. Participants: The participants of the study included healthcare staff employed in practices that have Cerner EHR system, including physicians, nurses and information technology (IT) professionals using stratified sampling technique. 
Data Collection: Data collection was performed by using a Google survey, the survey link was emailed to the study participants.
Statistical Analysis: Descriptive and inferential statistics were used to analyze the data collected through the post-implementation survey. All the analysis was conducted using IBM SPSS version 26. 
Results: Of the ten (n=10) healthcare staff members that completed the survey, eight (80%) had at least one year of experience with the Cerner EHR system. All the participants had advanced or expert computer proficiency skills. The participants were generally satisfied with the EHR system including the ease and functionality of the system, the quality of information given and services provided for the system. Areas necessitating improvement included improving the post-implementation support services and reducing the time required to to sign in and use the system. 
Conclusion: There is need for post implementation training and support to enhance the satisfaction and experiences of healthcare staff with EHR systems. Continued evaluation of these system and feedback from the end-users should guide future implementation, redesign, and improvements.



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